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GENERAL  TERMS  AND  CONDITIONS

SELLER:

MANU STUDIO s.r.o., trading under the brand name MANU TILES

Company registration number: 13984314

Registered office: U schodů 122/5, 190 00 Prague – Hrdlořezy

File reference: C 358353, Municipal Court in Prague

Email: manutiles@email.cz

Telephone: +420 774 974 080, +420 720 335 137


1. INTRODUCTORY PROVISIONS

1.1. These General Terms and Conditions (hereinafter referred to as the "GTC") govern the legal relationship between the Seller and the Buyer who places an order for goods via email, telephone or in person.

1.2. The website www.manutiles.com serves as a showcase for the goods. Orders are placed individually, not via the online shop.

1.3. By submitting an order, the Buyer confirms that they have read these GTC and accept them in accordance with Section 1751 of the Civil Code.

1.4. The Seller primarily sells:

  • cement tiles,
  • zellige clay tiles,
  • terrazzo tiles,
  • other hand-crafted wall and floor tiles,
  • tile furniture made from cement or zellige tiles (tables, consoles, counters and other items).

Goods may be purchased individually, in packs or made to measure.


2. NATURE OF THE GOODS – HANDCRAFTED

2.1. The Buyer acknowledges that MANU TILES are handcrafted products. This gives rise to natural variations:

  • differences in shade,
  • differences in pattern and texture,
  • minor unevenness and irregularities,
  • differences in the dimensions of individual pieces.

2.2. These characteristics do not constitute a defect in the goods.

2.3. The tiles are made from cement, mineral components, pigments and, in the case of clay tiles, fired clay.

The goods do not contain chipboard, metal fillers, organic additives or any other materials that could adversely affect the stability, durability or health safety of the product.

2.4. The surface of hand-made tiles is unique and may vary from piece to piece. This is a natural characteristic, not a defect.

2.5. In the case of cement tiles, polishing may remove a fine top layer of pigment. This may result in the pigment being thinner in places. This is a natural consequence of polishing and does not constitute a product defect.


3. ORDER AND PAYMENT

3.1. An order becomes binding upon confirmation by the Seller.

3.2. The Seller shall issue a proforma invoice for 90 % of the price.

3.3. Payment for the goods must be made exclusively in advance. The Seller does not offer deferred payment or payment 'on account'.

3.4. Production or reservation of the goods shall commence only once full payment has been credited.

3.5. The Buyer is obliged to check that the details in the order are correct (tile type, colour, quantity, finish). Subsequent changes will not be taken into account.


4. DELIVERY OF GOODS

4.1. Goods are delivered exclusively via the contracted carrier.

4.2. The buyer is obliged to inspect the consignment upon receipt. Any damage to the packaging must be dealt with immediately by the carrier.

4.3. The seller shall not be liable for any damage caused by the carrier after the consignment has been handed over to the carrier.

4.4. In the event of force majeure, operational disruptions through no fault of the parties, delays in delivery times by subcontractors, shortages of raw materials, energy or transport resources, strikes, blockades, transport difficulties, regulations issued by public institutions and authorities, as well as in all similar cases, failure to meet the delivery deadline shall not constitute a delay in the delivery of the goods.


5. WITHDRAWAL FROM THE CONTRACT (CANCELLATION IS NOT POSSIBLE)

5.1. The Buyer acknowledges that:

  • MANU TILES are manufactured at a factory abroad,
  • they are produced according to the Buyer's individual specifications,
  • and costs are incurred upon commencement of production which cannot be cancelled.

5.2. For this reason, the right to withdraw from the contract within 14 days does NOT APPLY, in accordance with the exception set out in Section 1837(d) of the Civil Code: goods manufactured to order or modified in accordance with the consumer's wishes.

5.3. Once the deposit has been paid and production has commenced, it is not possible to cancel or amend the order.

5.4. The buyer expressly agrees to the commencement of production before the expiry of the 14-day period. This results in the forfeiture of the right of withdrawal under Section 1837(a) of the Civil Code.

6. TERMS OF USE AND RESPONSIBILITY FOR INSTALLATION

6.1. The Seller does not provide installation or construction work.

6.2. Installation must be carried out by a qualified professional who:

  • assesses the suitability of the substrate,
  • carries out proper waterproofing,
  • selects a suitable adhesive and application method,
  • carries out the first impregnation before grouting,
  • carries out grouting in a timely and thorough manner,
  • applies further layers of impregnation as required upon completion,
  • ensures the final surface treatment.

Impregnation is carried out repeatedly, depending on the absorbency of the material.

6.3. The Seller shall not be liable for defects caused by:

  • unprofessional installation,
  • the absence of impregnation or an insufficient number of layers,
  • defective waterproofing,
  • delayed grouting,
  • the use of unsuitable adhesive,
  • chemically unsuitable maintenance,
  • cracking caused by the substrate or the installation method.

6.4. Once the tiles have been laid, the Buyer is deemed to have accepted their condition, colour and quality.


7. MANDATORY IMPREGNATION

7.1. The tiles must be impregnated in several layers before being put into use.

7.2. Inadequate impregnation may cause:

  • stains,
  • discolouration,
  • water penetration,
  • permanent damage to the surface.

7.3. Damage caused by a lack of impregnation is not a valid ground for a complaint.


8. COMPLAINTS PROCEDURE

8.1. The purchaser is obliged to inspect the goods prior to installation.

8.2. A complaint may only be made in respect of:

  • a demonstrable manufacturing defect,
  • which was present in the goods at the time of acceptance,
  • and which was not caused by installation, handling or use after acceptance.

8.3. Complaints do not apply to:

  • defects caused by installation,
  • failure to follow the technical procedure,
  • defects caused by a lack of impregnation
  • defects caused by incorrect, insufficient or delayed impregnation,
  • natural variations and aesthetic differences inherent in the hand-made production of tiles,
  • cracks caused by incorrect grouting,
  • defects arising from delayed grouting,
  • any subsequent alterations to the surface (grinding, polishing),
  • defects arising from poor waterproofing,
  • damage caused by moisture due to insufficient waterproofing,
  • defects arising after acceptance of the goods,
  • damage caused by maintenance or chemicals not recommended by the seller,
  • cracks caused by the substrate or incorrect adhesive,
  • use in unsuitable conditions.

8.4. Tiles that have already been laid cannot be the subject of a complaint, as their condition cannot be objectively assessed without taking into account the effects of the laying process.

8.5 The Seller shall not be liable for the costs of laying, remediation, refurbishment or removal, as such work is not included in the supply.


9. DATA PROTECTION

Set out in a separate document entitled 'Data Protection' on the Seller's website.

Personal Data Protection

10. FINAL PROVISIONS

10.1. These General Terms and Conditions become binding upon confirmation of the order.

10.2. The Seller reserves the right to update the General Terms and Conditions.

10.3. Legal relationships are governed by the law of the Czech Republic.